For your Convenience, mowing services are billed monthly. A paper invoice will be placed on or near your front door on our last visit of the month. (Invoices sent via mail or email are also available upon request.) All services performed during the month will be included on this invoice. (Large jobs may be billed separately and payment may be due at the time of service.) Quick payment is extremely appreciated.
You may pay by way of check through the mail or by credit card. Credit card customers will be charged on or near the first of each month for the month prior. We never charge in advance. Please inform us if your credit card information changes.
Please do not pay our on-site crew. If you feel you have been inappropriately charged, please call and we will make it right.
Damage to Property - If you feel that our crew has damaged your house or property, please let us know. Our service crews are instructed to inform us if they damage anything. Sometimes, however, they are unaware that something was damaged or broken. Please contact us and we will make it right.
Please note that sprinkler heads cannot be broken by a lawnmower if installed properly - therefore, we are not responsible for broken heads. If you have a sprinkler head that’s sticking up too high, or if there are leaves or tall grass covering the head, please mark it with a flag so we can go around it.
Kids / Dogs - Please keep children away from our crew while they are working. This is very important, as the machines are very dangerous and can throw rocks at high velocities.
If you have a dog, it’s best to keep your pet inside while we’re on the property. If this is not possible, please inform us in advance, and we’ll be sure to shut the gate. To help ensure your dog doesn’t get out, it is extremely important on service days to make sure your gate is shut before letting the dog out of the house. Between the two of us, we can keep your dog safe and at home.
Locks / Gates - One of the most common problems we encounter is locked gates on service days. This can be easily remedied with a combination lock placed on the outside of the gate. Just let us know the number and we'll keep it in our log book.
Poor Service? The only way to do a job is do it right. Complaints are rare, but if you feel, for any reason, that the service provided was sub-par, please contact us immediately. We will do our best to correct the problem or we will refund your money.
Cancellations - There are no contracts for Mow-N-Go customers, so cancellation just requires a phone call. Please contact us directly as our workers may not necessarily relay information directly to our main office. As much notice as possible is appreciated. For Premium Plan customers, after 12 months of service you may cancel with no pre-payment penalty. If you wish to cancel before your 12 months expires, you will be subject to up to a two month buy-out to cover added services throughout the year.